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Job title : Service Desk Management
Job Requirements:-
- Predominantly Voice Interaction support and also through email, chat & remote support.
- Provide L1 to L1.5 triage and resolution of tickets for application support.
- Technologist to respond to the incidents / issues reported by Customer predominantly through email, phone calls & remote support.
- Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
- Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
- Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.
- experience in Application support
- experience in Troubleshooting, Configuration.
If you, or a friend, match these requirements, please send in your resumes to e.vincent@accenture.com, with ” Service Desk Management – Professionals” in the subject line.
Customer Support jobs in Kanpur All Information’s
Company Name: Accenture plc.
Company Quick info: Accenture plc is an Ireland-based multinational professional services company that specialises in information technology services and consulting. A Fortune Global 500 company, it reported revenues of $50.53 billion in 2021.
-Others Key Aspect-
- Experience: Fresher or Experienced candidate also can apply.
- Language: Verbal and Written communication in English and Local languages will be an added advantage.
- Who Apply: Fresher and Experienced both can apply.
- What Skills You Required for getting a job: Positive attitude, Being calm and cheerful when things go wrong, Communication, You can listen and say information clearly when you speak or write, Teamwork, Self-management, Willingness to learn, Thinking skills (problem solving and decision making).
- how is life at Company: Very energetic ecosystem.
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Other Jobs Find Here : https://www.accenture.com/us-en/careers
Company Jobs Pros and Cons: In large companies everyone can specialize. You can become an expert in some very specific subject. In large companies there is funding to do large tasks that require large amounts of capital. In small companies you can learn a whole array of things and try out many different tasks. You can be the first line desk phone greeter, and the marketing materials coordinator, the art director, and the person who builds and maintains the web site, if those are things you want to do and they need someone to raise their hand and say “I’ll give it a try”. In small companies there can be more of a family feeling where everyone pitches in to handle whatever is the priority today. It’s the classic small fish in a big pond vs big fish in a small pond comparison.
Pros-
- Big company benefits.
- There is a hierarchy of administration.
- They are generally established.
- Many fringe benefits and promotion options might be available.
- Successful operations are in abundance.
- If you fail in one field, chances are that you could be tried in another.
- You make many friends.
Cons:
- You are not personally known to the board of directors.
- Very little room for errors or mistakes.
- They follow strict discipline.
- You may be moved around by the administration as they require or see fit.
- You might not be included in the decision making.
- Some companies have a zero tolerance policy for repeat offenders.
- There are nearly always impossible deadlines to meet.
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